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NO response from the seller and eBay
I purchased an item with a 10-year warranty, as described on the eBay webpage. Recently, the item became inoperative, so I contacted the seller to ask about the warranty claim procedures, but I haven’t received a response. I also reported the issue to eBay, but they haven’t responded either. Do you have any suggestions on how to handle a case like this?
(Dyson V8 Battery)
Specification says 10 years warranty
3 comments
eburtonlab
Mentor1 year ago@yosssiekogure
If you purchased a third-party warranty, contact the warranty service directly.
eBay's money back guarantee, which is not a warranty, only applies in the first thirty days after receipt of the item.
Manufacturer's warranties typically only apply if you purchase the item from an authorized dealer; check with the manufacturer to see what your options are.
A warranty is only as good as the reputation of whoever offers it. A claim of a two year warranty made by a random seller on eBay is not worth much. Neither you nor eBay can force the seller to honor the warranty if the seller disappears or ignores you.
You may have some protection from PayPal or your payment method; PayPal and many credit cards may offer up to six months protection for your purchases, though PayPal has limited "not as described" returns to thirty days. After your credit card protection expires, you have few options.
yosssiekogure
OP1 year agoThank you for your generous and detailed advice.
To clarify, I haven’t been asking the seller or eBay to cover the loss. I simply requested information on how to contact the manufacturer or proceed with a warranty claim, especially since no warranty details were included with the item. I provided the item and order numbers, so I believe it shouldn't be too difficult for them to at least point me in the right direction.
If they are unable to provide that information, a simple explanation would have sufficed. I believe that’s a basic courtesy owed to a customer who made a purchase based on the terms described. Choosing to completely ignore the inquiry was, in my opinion, the worst possible response.
eburtonlab
Mentor1 year agoThe seller may have assumed (possibly incorrectly) that the manufacturer would handle any warranty claims. Most manufacturer warranties are not transferable, though.
If the seller is not being helpful, try contacting the manufacturer directly if you can.