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No response from seller, no customer support from ebay.
I reached out to the seller of a bumper that was defective, and he has not been responsive in messages. I managed to call ebay and actually talk to a person earlier this week, she said try for a couple more days and if I didn't get anywhere call again - it's been several more days, I haven't gotten anywhere, and now when I call customer support there is no option to talk to a person, I keep getting referred to online help and now that the item is outside the return windows I do not have the option to ask ebay to step in online. This is by far the worst customer experience I've had with ebay in my life; I cannot get any help from the seller or ebay.
2 comments
lady_madonna
Mentor3 years ago@sirchurney
If you waited too long and it is too late to file a Return Request or if the Return Request you filed has timed out and the request has been closed, you can try to file a dispute through Paypal or contact your credit card company.
In the future, there is no need to contact Ebay or "wait a few days" ...that was bad advice from the CS rep.
You can use the Return Request process and if the seller does not cooperate, you can have Ebay step in to help you by going back to the request and click on the link to have Ebay help.
rfmtm
Mentor3 years agoOpen a Return Request for an ITEM NOT AS DESCRIBED, defective. Seller will pay for the return, if he wants it back, and/or refund. If no response by the fourth day, go back and ask ebay to step in. Do not close or let the case expire without doing this, if not resolved.