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No response from seller about damaged goods
My order arrived broken. I contacted the seller and they requested pictures and told me they would file a claim. I provided the photos as requested, but have not heard back. I have repeatedly contacted the seller and resent the pictures, but still no reply.
I cannot contact an agent because there is no return request, and cannot file a return request because my purchase is not in recent history.
Any suggestions?
3 comments
wooden_flower
Mentor2 years ago@jaibien70
How long ago did you receive the item? You said it is not in recent history - is that because it is an older purchase, or did you make the purchase without being signed into your account?
jaibien70
OP2 years agoReceived 12/15/23. Opened 12/25/23 and notified vendor immediately. I received one response in early January 2024 but nothing since. I have followed up with the vendor approximately every 2 weeks, hoping for a response, but so far nothing, so I decided to contact eBay directly. Their chatbot is not helpful and I cannot contact a real person.
wooden_flower
Mentor2 years ago@jaibien70
Unfortunately, you waited too long to ask eBay for help. You need to open a return within 30 days of receipt - just so you know for next time.
Since eBay can’t help, call your credit card issuer and ask them to open a dispute for a defective item. Most card companies will help for up to 180 days after purchase.