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no response from seller
How do you actually get to speak with a person about an issue with a seller? The automated system is not working
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Locked
Discussions in this board are limited to the original poster and Community Mentors
How do you actually get to speak with a person about an issue with a seller? The automated system is not working
deb_723887
OP1 year agoTY for the response. My bank account was charged for the item but I never received a conformation email., as well as my purchase history says no current purchases.
mr_lincoln
Mentor1 year agoHi @deb_723887
You may have inadvertently purchased as a Guest. You are still covered by eBay's Money Back Guarantee but the transaction cannot be merged with your account nor can you leave Feedback. But you can file a claim for no-receipt and pursue a refund: Buying as a guest | eBay
comics-scifi-collectibles
Mentor1 year ago@deb_723887. Just adding to @mr_lincoln's advice for guest account refunds.... be sure to log out your eBay account before requesting the guest account email.
mr_lincoln
Mentor1 year agoHi @deb_723887
Depending on the issue eBay is not going to help you, they will simply say that you have to contact your Seller.
If you need to file a return that can be done via the item in your Purchase history in the event the item arrived damaged, was not as described, you never received it, etc. That system is automated so you do not need to be in contact with either the Seller or eBay to get things started.
You are protected by eBay's MBG: eBay Money Back Guarantee policy
You can share your issue here, we are volunteers who assist other members who use eBay ...
If your issue is on the account level and you truly need to speak with eBay you can request a call back here: eBay Customer Service
comics-scifi-collectibles
Mentor1 year ago@deb_723887 You don't need to talk to customer service if you are having a problem with a seller.
If you have not made a purchase yet....If the seller is not answering questions then they don't deserve your money. Customer service can't make them respond.
If your item is late arriving OR is not as described you are covered by the eBay Money Back Guarantee and need to open a refund request from your purchase history. Customer service would just refer you back to these pages>
Help with an item that has not arrived>
https://www.ebay.com/help/buying/returns-refunds/reporting-item-didnt-receive?id=4042
Help with an item that's not as described>
https://www.ebay.com/help/buying/returns-refunds/returning-item?id=4041
Let me know exactly what the problem is and I can offer more specific assistance.