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    No response from seller
                     

    I asked the seller very nicely and politely the day after ordering an item if I could cancel. The seller had not purchased a shipping label or made any actions towards fulfilling the order. I have since asked very nicely for updates and have received no response.. it’s day 5. What can I do to cancel this and get my money back? Is there anything I can do or is this a lost cause 

    clouds150s
    clouds150s
    127View listings
    Posted 2 years ago·Last reply 2 years ago
                                           
             
    1 comment

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    inceptions

    inceptions

    Mentor2 years ago
    27552View listings

    Buyers can request a cancellation, but only a seller can cancel and order and there is no obligation to do so.

     

    Bear in mind that cancellations cost sellers time and money they can't recoup and disrupt the marketplace for other buyers. Some sellers have purchases go immediately into their ordering systems and it's too late to cancel.

     

    Perhaps the seller will accept a return have you receive the item.

                                           
                                                                                     
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