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NO RESPONSE FROM EBAY SINCE DECEMBER 19 - HOW DO I ESCALATE FOR ACTION?
HOW DO I GET SOMEONE'S ATTENTION AT EBAY AND GET THIS DAMAGED PRODUCT RETURNED?
I bought a watch, $2,000, that arrived damaged. I started a return same-day received, and as of today 1-5-2026, this is still where it's at:
the case is pending
Hang on, we're still reviewing your case.
We'll be in touch with you soon.
If you change your mind, you can close this case.
History
Dec 19
A case was opened Dec 19 You requested a return
"the rotor does NOT MOVE, it is frozen. "
TAG Heuer Monaco Calibre 6 Ref. WW2110-0 Automatic Black Dial Wristwatch
Order number (deleted)
Case ID (deleted)
Return ID (deleted)
Case amount $2,052.00
3 comments
inceptions
Mentor9 months agoHi @curud0
Go back to the case to see if you can use the option to ask eBay to step in.
curud0
OP9 months agoEBAY is the PROBLEM, not the seller. ebay has done absolutely NOTHING since creating this "case" , in which the seller and buyer (ME) are both in agreement, I can return it, get a refund. But I'm not getting any further resolution regarding the process FROM EBAY.
Can the vendor and I just go ahead and get this over with, or does it have to be orchestrated by EBAY?
inceptions
Mentor9 months agoHi @curud0
I didn't say the seller was the problem, however the seller is supposed to respond to the case. Since he didn't, ask him to do so. If he won't, did you go back to the case and were you able to ask eBay to step in? If you can use the option, then do so.
If you can't use the option, you'll need to contact eBay again and ask to speak with an agent.