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No response from ebay in 2 weeks
I have an open claim for an item that has been returned to ebay. The return is "Completed" but the claim is still open and no resolution has been expressed. I don't have my item, or a refund and ebay has not responded to multiple emails over the past 2 weeks. Initially I had a correspondence with two agents over email, letting me know I could expect a resolution by July 23, but that date has come and gone, and they are no longer replying to my new emails asking for an update.
How can I speak to someone who can help resolve this?
1 comment
jacbarcollectibles
Mentor1 year agoeBay customer service does not reply to emails. Check your resolution center for the item and there should be a link to "Ask eBay to step in". When you do this eBay can force a refund. eBay expects the seller to make the refund within three days so you have to go through this process to let eBay know they have not refunded.