Locked
Discussions in this board are limited to the original poster and Community Mentors
No reply from seller re product problem. Now beyond refund request deadline.
Summary: jim4gdstf shared their experience with a purchase of Brooks Glycerin Max running shoes from a vendor, noting the shoes did not meet expectations regarding cushioning. They attempted to contact the vendor for resolution without success, compounded by personal circumstances involving their sister's health. wooden_flower suggested contacting the credit card issuer to dispute the charge, expressing sympathy for the situation.
On May 25, I purchased a pair of Brooks Glycerin Max (version 1) running shoes from Dean Fashion.
On June 24 I sent them a message asking about the very stiff bottom of the shoe that is supposed to be soft cushion.
As I had no reply as of yesterday, August 23, I sent another message noting the cushion for the shoe they shipped me was nothing like any Brooks Glycerin Max (version 1) on YouTube.
I asked for a replacement with the correct cushioning which is a soft, blue interior cushion, not a rigged styrofoam stiff white stiff, inflexible as seen when removing the arch support insert of the shoe.
I can't access return or refund for the product. What can I do. Thanks for any feedback.
Note: Why the long delay between June 24 and August 23. I've been helping my sister start her journey with a terminal health condition which was a priority. I can prove this if needed.
momtoabeautifuldaughter
Mentor3 weeks agoIf you had time to message the seller on June 24th you had time to open a return case.
jim4gdstf
OP3 weeks agoThank you wooden flower.
wooden_flower
Mentor3 weeks ago@jim4gdstf
eBay can’t help once it is more than 30 days after you received the item. You can call your credit card issuer and ask them to open a dispute for an item not as described - most will help for up to 6 months.
I’m very sorry about your sister.