Locked
Discussions in this board are limited to the original poster and Community Mentors
No refund given
The seller makhaz-38 sent me defective merchandise, I opened a return case, case got closed by seller and no refund or reason given. And Ebay would not step in help since case was closed.
3 comments
disneyshopper
Mentor8 months agoIt sounds like you did not state Not as Described when you filed the returns request, since the seller was able to close the case. That means the seller has a No Returns policy, and you stated a buyer's remorse reason (didn't like it, changed my mind, doesn't fit, found it cheaper elsewhere). In that case, the seller can decline the request, and it closes.
kern-787
OP8 months agoit wasn't i didn't want it, IT WAS DEFECTIVE! IT DID NOT F*CKIN WORK AND THEY DID NOT REFUND MY MONEY AND IT SHOULD BE UP TO THE BUYER TO CLOSE A CASE AND THEY WILL BE SUED!
comics-scifi-collectibles
Mentor8 months ago@kern-787 I understand that is very frustrating.
If a buyer chooses a remorse return reason such as doesn't fit then the seller can deny the return as that is not covered by the eBay Money Back Guarantee.
If you filed a return request within 30 days of the date of delivery with a reason such as Defective or doesn't match pictures or description then the seller must provide a return shipping label and refund you 100%.
If the seller doesn't provide the label then you have to ask eBay to step in and help on the 4th business day.
If you don't ask eBay to step in then the case times out after 30 days and you lose.
You can try appealing the case but that usually doesn't work.
If the appeal doesn't work then your only option is a charge back with your bank or credit card if the item is defective.