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No order confirmation email, but card was charged
Can anyone tell me how to get assistance when an order was placed and y card was charged, but I never got a confirmation email, the item is not in my history, and the seller who acknowledges there was an order placed, has not shipped it 14 days later? I cannot get an agent on eBay without an order number.
1 comment
eastlaneave
Mentor8 months ago@bely
It sounds like you purchased the item as a guest.
To start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. This is the email eBay sent at the time of your purchase with all your order details. The subject line starts with "Order Confirmed".
If you don't have that email, you can request another copy of the order confirmation email on this page:
LOG OUT OF YOUR eBay Account first, then
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065
Once you have the email, you can follow the process on the above page to talk to the seller.
You can open an Item Not Received case
1) Select View order details in your order confirmation email.
2) Select Item Not Received
3) Follow the steps