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No option to cancel a transaction due to non payment
I accepted buyers offer on 8/8
Sent a few emails regarding payment ... after 5 days I tried to find the "cancel order" option, and it is not on the app, or available when I use PC.
Screen shot shows only option available is send coupon....
Any ideas???
 
5 comments
eburtonlab
Mentor2 years agoEvery time you send an invoice, the buyer gets four days to pay. Stop sending invoices.
capone999
OP2 years agoI have not sent any invoices. It's one item. I've never had to send invoices for similar occurrence. The only thing I have sent are messages asking buyer to pay asap, so item can be shipped. Those messages have never prevented a non payment cancel in the past. What is weird is there are zero options to cancel it...not even "out of stock" etc
eburtonlab
Mentor2 years agoNormally, if you have not sent any invoices, the option to cancel due to nonpayment should appear after ninety-six hours has passed since the transaction occurred.
Exceptions would occur if you sent an additional invoice, or if the seller requested a cancellation and you declined.
eburtonlab
Mentor2 years agoCorrection for clarity: Exceptions would occur if you sent an additional invoice, or if the buyer requested a cancellation and the seller declined.
house*of*paws
Mentor2 years agoHi @capone999
Are you certain that an invoice wasn’t included in your reminders? That is the only thing I know that would delay your seeing the ‘Buyer hasn’t paid’ option for cancellation.