No longer able to contact support.

Question

For years, I have praised eBay for having superior support and today, they have showed that they're going down the same path as all the other companies that no longer care for the customers. It's a total shame. There is no longer any contact option, and the chatbot is broken.

This is a sad day in internet history, for sure.

retro_sound · Answer

The whole website is being buggy...

comics-scifi-collectibles · Answer

@retro_sound Agents started working from home during COVID and they have stayed there.

I recommend asking your question here first then if we can't help you I can give you the best contact method depending on your problem. We are experienced buyers and sellers and know eBay's policies and procedures.

Or if you prefer>>
Here's how to contact eBay general customer service:

eBay agents are working from home so you have to request a call back or live chat.

1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

2. Request a call back

Monday to Sunday 5:00 am to 09:30 pm PST

3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

6am to 6pm PST