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No help to access a vendor!
A product was: ordered, paid for, failed to show up thru the snail-mail, was reported before& after 30 days late, refund came thru, then the product showed up, I tried to return Email for how to complete the money transfer again, no response for over 3 weeks, finally tried to get assistance thru EBay’s Help machine, I asked to be called on the phone, AGAIN a machine/recording failed to assist me…..is there NO HUMAN to get around this silly business…or how I can deal directly with a vendor!!??
1 comment
eburtonlab
Mentor2 years ago@renac5094.s3ezcy3
Find the item in your Purchase History and you should see a link to contact the seller. Let the seller know the item has arrived and you would like the seller to send you an invoice so you can pay.
You may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant to request a chat with an agent or a call back by starting on the Help & Contact page and following the links for your issue.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link between 5am to 9:30pm Pacific Time:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid