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No help from EBay on a canceled order
I have an order I placed that stated it would ship within 3 days of order. After a week and no shipping confirmation, I reached out to the seller and they offered to cancel the order and refund my money. I said yes please because this was for a gift and I was on a time crunch. Days pass and nothing. I repeatedly message the seller and am ignored. I tried to cancel the order through EBay and they refuse to let me even with proof the seller said they would cancel the order and refund my money. I finally leave negative feedback and the seller responded telling me again they have canceled my order but I have to reach out to EBay for my refund. Again, EBay refuses to help me and the order does not say canceled. I am being screwed by both the seller sazey-71 and EBay. I have been an EBay buyer and seller for 27 years at least. I am very disappointed in the company. Any help would be appreciated!
evry1nositswindy
Mentor1 year agoAs stated, it is too late for the order to be cancelled. You will have to treat is as an item not received case once the estimated date of delivery has passed. Only then can the seller refund you.
eburtonlab
Mentor1 year agoIf the seller does not cancel and refund you, on the day after the last estimated delivery date you should be able to file an "item not received" case with eBay. At that point the seller will have three business days to provide tracking that shows delivery or refund you. If the seller does neither, at that point you should be able to ask eBay to step in and refund you.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arrived?id=4042&st=7