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No Ebay help desk support any longer?
I bought an item on ebay on Oct 3, 2025. Seller will not ship. I contacted ebay about a week ago and talked to a live agent, requesting a call from an Ebay rep via their ChatBot. Filed report with live chat agent. Now, I cannot contact ebay any longer using the live agent. I get "Something went wrong. Please try again later. You can also get more info searching online help." Seller stopped communicating over a week ago. Ebay will not respond to a new live agent request any longer. What am I doing wrong? I have been eBay user since 1998. 100% positive feedback too. Thank you!
3 comments
lady_madonna
Mentor10 months agoWhat is the latest estimated date of delivery as shown in the Order Details in your Purchase History? Has that date passed already?
IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:
Go to your My Ebay page >> Purchase history
If the seller does not respond to the refund request, after 3 business days you can ask Ebay to step in to help you.
cowboy01
OP10 months agoHello and thanks for responding! The listing says "Arriving by Sat, Oct 11" and after I originally paid, it showed a USPS tracking number. That tracking number says "Running behind, original estimate was Tue, Oct 7- Sat, Oct 11. I contacted seller and asked on October 6th when he would ship item. Response "they will ship out after work tomorrow I didnt get off work today until after post office closed. Oct 7 he wrote "We just had a storm hit I dropped it off but IDK how fast they will scan it as we have lost power in town but you should have it soon". Oct 9 i asked for update, he responded that his whole town without power but he will go to PO to check. Two day later said they were backlogged running on backup generators but should be updated in 48 hours. Oct 11 I asked or update and found he cancelled my purchase stating "problem with buyer's shipping address" (I've live here 20 years with NO ebay delivery issues at all) I asked him to explain, no response. No response from buyer after I posted that question to him. Then i called ebay helpdesk and talked to live agent who reviewed messages and ebay would followup since it looks like an issue. Then I get "Issue with refunding due to BUYER account" I have had same PayPal since it started! I just asked Ebay to step in again, now says waiting 2-3 days for buyer to respond. I guess I need to request the refund. I'm just miffed that I cannot get a live agent any longer from ebay. Their chatbot still tells me "something went wrong. Please try again later".
Thanks for the help and advice. I'll let you know what happens this week. Never ever had any issues like this. I don't want him to ruin my 100% feedback either!
lady_madonna
Mentor10 months agoThe seller cannot "ruin" your feedback since sellers cannot leave negative/neutral feedback for a buyer.