No customer service

Question

Does eBay no longer have any Customer service! All I find is a continuous loop that gets you nowhere. I did not receive an item from a dishonest seller who claims to be in the United States, but is sending things from China. I never received my product and they claim to have refunded me, but I have not received any refund. eBay seems completely useless with stopping any of this or finding a way to get my money back. they just have continuous loops and no customer service. is there any actual way...

eastlaneave · Answer

@divejeep2001

I am sorry this happened.

eBay's Money Back Guarantee should apply: https://www.ebay.com/help/policies/-/ebay-money-back-guarantee-policy?id=4210

Here is how to formally request a refund of your full payment:

1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase

- View Order Details

- Check the Estimated Delivery Date for your purchase, and

- Check the tracking for your purchase

When it is past the estimated delivery date (and there is no tracking, or the tracking doesn’t show that is close to delivery):

2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042

(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)

You will be able to select whether you want the Item or a Refund

-- You have 30 days from the estimated delivery date to open a case)

3) You can check the status of your case here:

https://www.ebay.com/help/ip?topicId=4667

The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If the seller doesn't respond after 72 hours, ask eBay to Step In (there's a link to click).

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You can report the seller for misrepresenting the item location. It's against eBay policy
Here's how:
https://www.ebay.com/help/buying/resolving-issues-sellers/report-issue-seller?id=4022

Click Report Seller

Select:
1) Suspicious seller activity
2) Other
Title: Misrepresentation of item location.

Explain in the box that the seller showed xx,xx USA as the item location and later uploading tracking from China.