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No customer service
The AI robot decides that I cannot reach an agent. That's the only option from "Contact us". This is lame ...
Long story: I ordered the product that had 1-year warranty. I contacted the seller and he is happy to send me a replacement to my address. The problem is then: the eBay messaging system detected that I wanted to send address and blocked it. Then I try to reach customer service and the AI found no purchase history in the last 90 days and refused to connect me to a real agent.
1 comment
eburtonlab
Mentor1 year ago@fchen0000
To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a call back.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
If you are unable to get a call back, that may be for several reasons; a location outside of North America, VOIP phone, and call blockers (personal or that of a service provider) are often issues.
Try contacting eBay via social media direct message:
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/