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no contact after warranty request
contacted the seller regarding the item failure under warranty.
they requested a video of item failed. I sent a video as requested and gave them the link to it on youtube( too big for email) then they've stopped answering messages here. Never even acknowledged the message informing them of the video.
No dispute links for ebay I'm growing frustrated with ebay period how they claim they'll step in with bad sellers or issues like this and there isn't anywhere to do so.
1 comment
eburtonlab
Mentor1 year agoIf you purchased a third-party warranty, contact the warranty service directly.
eBay's money back guarantee, which is not a warranty, only applies in the first thirty days after receipt of the item.
Manufacturer's warranties typically only apply if you purchase the item from an authorized dealer; check with the manufacturer to see what your options are.
A warranty is only as good as the reputation of whoever offers it. A claim of a two year warranty made by a random seller on eBay is not worth much. Neither you nor eBay can force the seller to honor the warranty if the seller disappears or ignores you.
You may have some protection from PayPal or your payment method; PayPal and many credit cards may offer up to six months protection for your purchases, though PayPal has limited "not as described" returns to thirty days. After your credit card protection expires, you have few options.