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No confirmation email???
I made a purchase as a guest because I forgot I had an account. I never received a confirmation email, thus have no way to track the order/package, and also no way to contact the seller.
Ebays customer support is absolute garbage and no matter how many phone numbers I call or combinations of reasons clicked, I can't find a live chat, an email address, nothing.
The page demands I log in to find help, but the purchase is not there. I submitted the order number through guest tracking and didn't get any help there either.
If someone could please help me navigate this, it would be incredibly helpful and stress relieving.
Thanks in advance
1 comment
comics-scifi-collectibles
Mentor3 years ago@josri-5651 Log out of your eBay account and request the guest account details from this page:
https://www.ebay.com/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065&st=
Do not log in to your regular eBay account.
If you need help starting a return or not received case here's how to contact customer service.
1. Select the live chat or call back option on the left hand side of this page:
https://www.ebay.com/help/contact_us?id=4191&st=10
If you are using a cell phone turn off the spam filter or it may block the call back
If you are located outside of the US or Canada then you will need to use chat or social media.
2. Or you can also contact customer service by sending a private message on social media. You leave a message and an eBay employee will get back to you as soon as possible. To speed things up you can leave your registered account information in the PRIVATE message: Full name, address, phone number, email address, user ID, and a brief explanation of your problem.
twitter.com/askebay
facebook.com/eBay/