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No communication from seller: item still not shipped
Hello, I placed an order recently without doing research on the seller prior to ordering. I was reading some reviews of buyers not receiving their items and not having luck reaching the seller, zero communication. I’m having the same issue. It’s only been a week, but I have sent several messages with no answer and my item has still not been shipped. Can I cancel the order and is the refund automated if I do cancel, or is this something the seller has to initiate? I don’t have a very good feeling about this, especially since I haven’t received any replies to my messages. I’m looking for recommendations on what I should do. Should I wait a bit longer or escalate this to eBay support?
house*of*paws
Mentor2 years agoHi @shoeshopgirl
You will be able to file an ‘item not received’ claim from your Purchase History starting from the day after the ‘estimated delivery date’ you were given. There’s really nothing eBay can do for you until then.