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No address info
Hello,
Recently, someone won a bid on an item I was selling, but they haven’t paid yet. Unfortunately, I don’t have the buyer’s address, and it appears that the item cannot be shipped to their location.
I’ve contacted the buyer, and they mentioned that the shipping address cannot be changed to their post office. Is there any way to resolve this issue? Your assistance would be greatly appreciated.
Thank you.â€
1 comment
woodland_gnome
·2 years agoYou are not under any obligation to ship anywhere you didn't agree to ship. The buyer can only pay if s/he gives a shipping address in a location you've set up to ship to (OR that eBay International Shipping will ship to if you are opted in to that program). If s/he does (many international buyers use forwarding services or friends or family in the US) your obligation is to deliver the item as described to that address, any forwarding from there voids the Money Back Guarantee. If s/he doesn't you can cancel for non-payment after 4 full days.
S/he was able to bid/buy because either s/he has a Primary Shipping Address in the US or you didn't set your Buyer Requirements to block those with PSAs in a location you don't ship to (the default for all Buyer Requirements is OFF).