No action by seller 3 days after purchase

Question

Hello-I bought an item three days ago and have received comments about shipping from the seller . Today I sent the seller a message asking for an update and have heard nothing back yet. Typically sellers provide shipping details within one to two days, so what can I do? There was no notification about being on vacation so Iâ€™m at a loss. Thank you for any advice.

disneyshopper · Accepted Answer

Go to your Purchase History and locate the purchased item. What is the last estimated delivery date? You have up to 30 days past that date in order to file an Item Not Received case, to get your money back. Once you file, the seller has 3 days to provide a tracking number that shows Delivered or issue a full refund. If the seller does neither, on day 4 you return to the case and click Ask ebay to step in, to force a refund.

If it is past the 30 day limit, you will need to log into Paypal and file an Item Not Received case there, if that is how you paid, as they allow up to 180 days from date of purchase to file, to get your money back.

If you paid with a credit card, file a charge back with your credit card issuer.

christmasrmr2014 · Answer

Thank you for taking the time to respond to my plea for help. Is it usual not to hear from a seller about when to expect the item or not to respond to a message? I bought this item because I am interested in it, yet this experience is informative because it is telling me that my seller experiences so far are not always what is possible.

By the way, the expected delivery date has already occurred.