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no able to recieve a refund?
I order an item on Jan. 12th from a seller kc_engineering_sf. for 146.10
The funds were processed on the 13th from my bank via paypal
It stated the item would arrive in 3 to 4 business days.
On Jan. 22nd I sent this message at 7 am:
Hello, wondering when you will be shipping out my order? Can you please add a tracking number. If there is a problem with getting the order out please let me know, its for a customer and he called about his forks yesterday, thanks
Later that day around 3:30 I sent this message:
I'm going to cancel this order as it's been 10 days and had no communication from you about tracking or if the order has been shipped. If it's shipped Great if not then I'll need a refund, thank you
The next day I sent this message:
Please refund my money today, I've ordered other parts from other sellers back east on the 16th that have arrived yesterday. I won't leave negative feedback for you as I understand things happen. I need to re order the fork tubes from another seller.
On the 24th I sent this message:
Ive tried to contact you for a tracking number,no reply, Ive ask if you were unable to ship the item to please refund my money, then I asked to just refund my money and still no contact, I even let you know that I wouldnt post a negative comment about the item. Refund my money today, plain and simple. I need to order the item from another seller.
He never posted a tracking number or replied to any of my messages, so I filed a dispute with Ebay and then with Paypal to just make sure I could somehow get a refund, then ebay sends me a message informing me they have closed my case as I contacted Paypal, so I thought I would close to dispute with paypal so I could let ebay handle it, after 4 hours tiring to reach a person to restart the dispute, I re contacted paypal and thought ok, Ill restart the dispute. I was told I could not reopen the claim.
They told me I would have to cantact my bank, I did, then my bank said they recieved a denial on the claim from Paypal as I had closed the dispute.
So far I have 6 1/2 hours on the phone with pay pal, calling ebay and being told I could solve my issue by ebay using their online help and they would send me a link.
So here I am, this seller has done this, never shipped item, never posted a tracking number, replied to me and now on my purchase order this is what it says:
US $146.10
eastlaneave
Mentor1 year ago@awh5255
I'm sorry that happened.
For the future, always file with eBay first and wait for a resolution. Only if you don't get a satisfactory resolution from eBay do you move on to PayPal.
Try the "appeal" process through eBay explaining 1) the seller never shipped 2) you didn't know that you shouldn't file 2 cases at once 3) you closed your PayPal case hoping eBay would handle it.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/appeal-outcome-case-buyer?id=4039