Nikon Z7 never made it to me.

Question

I ordered a slightly expensive Nikon Z7 from a seller in Brazil and they sent a tracking number that never made it out of the country. I was monitoring the tracking when it suddenly said it was being returned. Then I went on to eBay and I accidentally hit return, cause I didnâ€™t know what to do, then I closed the return, which I shouldnâ€™t have, and now I canâ€™t get any help on the never received camera. And I guess Iâ€™ll never get my $753 back. Why it there no number or email to contact eBa...

eastlaneave · Answer

@bunhascars

I am sorry this happened.

eBay's Money Back Guarantee should apply: https://www.ebay.com/help/policies/-/ebay-money-back-guarantee-policy?id=4210

Here is how to formally request a refund of your full payment when your item doesn't arrive:

1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase

- View Order Details

- Check the Estimated Delivery Date for your purchase, and

- Check the tracking for your purchase

When it is past the estimated delivery date (and there is no tracking, or the tracking doesnâ€™t show that is close to delivery):

2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042

(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)

You will be able to select whether you want the Item or a Refund

-- You have 30 days from the estimated delivery date to open a case)

3) You can check the status of your case here:

https://www.ebay.com/help/ip?topicId=4667

The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund.

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After you review and file the Item Not Received case,

use eBay's social media customer service to get assistance

- https://www.facebook.com/ebay

- https://www.instagram.com/ebayforsellers/

Just sent a private message to the page explaining what happened.