Nightmare shady seller, AI customer support loop

Question

I need to speak to a live person, was in chat with AI and live rep for 45 mins, got to the point where I just wanted to close my account. Shocker, rep transferred my conversation then disconnected.

gosimus · Answer

@mfletchnj < I need to speak to a live person > I recommend that first you give us a chance to help you. We can't look inside your account, but for process and procedure information, you'll get better help here than you will with CS. But if you must speak to an agent, you have to have them call you. Try going to https://www.ebay.com/help/home and scrolling to the bottom to find the Have us call you button.

mr_lincoln · Answer

Hi @mfletchnj

Yes, we've heard that kind of story before. You can ask your question(s) here. We are volunteer Buyers and Sellers who assist where we can when members run into issues on a transaction.

If your issue is on an account level then you would have to work with eBay directly. Other issues can be supported by members here.

I don't know what the problem is but am really sorry you are going through it.