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New seller,, no feed back, took site down after 24 hrs, no tracking number given for purchase
Summary: colettesnwfinds4u shared a concern about a new seller who, after 24 hours, took down their site and failed to provide a tracking number for a purchase. This post received responses from other participants, eburtonlab and eastlaneave, although their content was marked as 'None.' The discussion centers around the trustworthiness of the seller and the challenges of purchasing from unestablished sellers.
I purchased two pottery barn light fixtures for 1/2 off ,, It was a new seller, no feed back but took a chance,, when i looked around ebay,, i noticed 2 other sites with similiar names, with the exact same pricing,, same graduation tee shirts as well,, all no feed back and new sellers,, I became suspicious and reached out to the other sites with questions that went unanswered,,, combine shipping etc? He then took down the web site , stating one item sold,, i bought two,, then next day said all 10 items sold,, he had lots more than 10 listed,, I then tried to cancel my order, 3 days later ebay said could not be canceled,, I requested tracking ,, no tracking,, no communication,, i do not want them to receive money.. i feel its a scam,, but who knows until the delivery date of the 6th has come and gone,, maybe thats when ebay delivers the money to them..... any suggestions? I cant find how to reach out to ebay,, unless a report as a scammer,, which i dont know for sure...
eastlaneave
Mentor4 months ago@colettesnwfinds4u
If it's a new seller, they won't get paid until sometime after delivery.
I am sorry this happened.
eBay's Money Back Guarantee should apply: https://www.ebay.com/help/policies/-/ebay-money-back-guarantee-policy?id=4210
Here is how to formally request a refund of your full payment when an item doesn't arrive:
1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase
- View Order Details
- Check the Estimated Delivery Date for your purchase, and
- Check the tracking for your purchase
When it is past the estimated delivery date (and there is no tracking, or the tracking doesn’t show that is close to delivery):
2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042
(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)
You will be able to select whether you want the Item or a Refund
-- You have 30 days from the estimated delivery date to open a case)
3) You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If the seller doesn't respond after 72 hours, ask eBay to Step In. You must do this before 21 days after the case was opened.
eburtonlab
Mentor4 months ago@colettesnwfinds4u
In general, you can avoid a lot of headaches by choosing to purchase only from established sellers that have recent and past positive feedback as a seller for selling items in the same category that you intend to buy. If someone is selling a dozen apple watches, but has no feedback, or only has feedback as a buyer, or only has feedback for selling dress patterns or fishing lures (actual examples I have seen), perhaps wait until they have a track record of positive feedback for selling electronics before you buy from them.
You might miss out on a good deal from a new seller once in a while, and nothing can guarantee that you won't still run into an issue anyway, but you can avoid a lot of potential problems by choosing to do business with established sellers. Anyone can put together a listing that looks nice -- it is not hard at all to simply copy an existing listing -- but it is much harder to create a history of consistent sales and positive feedback.
For more experienced sellers, you can learn a lot about the sort of seller you are dealing with by checking the seller's feedback page to see where the seller is registered and to notice if the seller has any negative feedback. If you see negatives indicated in the table of recent feedback, you can choose to exclusively see each type of comment by clicking on the numbers shown in the table. Reading negative or neutral comments can often tell you if a seller has a pattern of problems with items not matching the descriptions, canceled orders, late deliveries or item location misrepresentation.
If a seller has a pattern of too many serious negatives -- or just not enough positive history -- it is often better to find another seller with a better track record to do business with.
If you have made a purchase from a listing that you think may be suspicious you have to wait and see what happens. There is no point asking to cancel the transaction; if the seller is a scammer the scammer will not voluntarily refund you.
Typically you have to wait until the last estimated delivery date has passed to start an Item Not Received claim on eBay; if the seller is removed and eBay does not send you a message about that, and if you can no longer find the item in your Purchase History or the Help page, you can start a similar process through your PayPal account (if you used PayPal) or through your credit card or other payment source. There are various deadlines that have to be met at each stage, and you must take care not to make more than one claim about a single transaction through eBay or PayPal or your funding source at a time or your claim may be dismissed.
If the seller actually ships something (but not your item) and can provide a tracking number that shows delivery, you must file a Not As Described claim (and typically return the item), as a valid tracking number that shows delivery would cause you to lose an Item Not Received claim. There are other scams that involve shipping an item to another location in your zip code which can complicate matters further.
If possible bookmark the seller's feedback page so that you can monitor that to see if the seller's account has been removed from eBay, just in case the item listing disappears.