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New Seller Account Restricted, No Clear Verification Path
Summary: A participant raised a concern about a new seller account being restricted without a clear path for verification. comics-scifi-collectibles responded, possibly sharing a similar experience or acknowledging the issue.
We are a new eBay seller and a legitimate U.S. based business. Our account received a message saying it was temporarily restricted from selling and buying due to concerns about our seller account.
The message tells us to contact eBay through Help and Contact to answer a few questions and verify the account, but there is no specific reason, no verification questions, no document request, and no upload link in Messages.
We tried using Help and Contact, but the AI assistant has been extremely unhelpful. It keeps sending us back to Messages, where there are no useful instructions. For such an urgent and important account issue, this feels very frustrating and helpless.
We also reached phone support once, but the representative only said the store was closed and did not explain the reason or provide a case number or verification process. we have no unpaid balance and are ready to provide any documents eBay needs.
Has anyone experienced this before? What is the correct way to reach the Seller Account Verification Team or Account Restriction Team?
Any advice would be greatly appreciated. Thank you.
comics-scifi-collectibles
Mentor4 months ago@yoyomango
Here's how to contact customer service to see if you can have your account reinstated>>
Go this page>
https://www.ebay.com/help/account/account-restrictions-suspensions/account-restrictions-suspensions?id=4190&st=
Click contact us at the bottom of the page. Next Type Restricted Account in the chat box on the lower right. After the chat bot replies Type AGENT so you that you can request a call back or chat with a live agent.