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New seller account restricted after review - documents submitted, funds on hold
Hello everyone,
I am a relatively new seller on eBay and I am hoping to get insight from others who have gone through something similar.
Before the restriction, my account had about 400 positive reviews, 11 negative reviews, and around a 98 percent satisfaction rate. One day my selling privileges were restricted and I was asked to provide additional information. I spent weeks organizing supplier documentation, tracking numbers, and proof of delivery, and I uploaded everything requested. I also addressed and handled any disputes on the account.
Despite completing all of that, my account remains restricted and I currently have funds on hold as well. Support responses have been limited and mostly refer to policy without giving specific details.
Has anyone experienced a similar situation?
Were your funds eventually released, and if so, after how long?
Is there any legitimate way to get clearer information or speak with someone beyond standard support?
Thank you in advance for any guidance.
