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    New item I purchased was NOT new
                     

    Now that the seller of my $240 item has reiterated that he doesn't give refunds or accept returns, is my only recourse to give him a bad review?

    shanubee
    shanubee
    151View listings
    Posted 2 years ago·Last reply 2 years ago
                                           
             
    1 comment

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    lady_madonna

    lady_madonna

    Mentor2 years ago
    *Volunteer Ebay Mentor*1039View listings

    @shanubee 

    Ebay's Money Back Guarantee overrides the seller's "no returns" policy.

    File a Return Request:

    • Go to your Purchase History, find the item, and under “More actions” click on “Return item” and select the reason for the return.("doesn't match description/photos"). Attach a picture to your request.
    • The seller will have 3 days to either accept the return and provide a prepaid return shipping label OR refund without having you return the item.
    • If they don't do either, you can go back to your Return Request details 4 days after you filed the Request and ask Ebay to step in.
                                           
                                                                                     
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