I ordered a new neck fan. It arrived with the label, "used, very good". This is unacceptable and I want refund. But although I received notice of its arrival in an email along with the item number, it's not showing up in my "purchases."

New item I purchased arrived labeled "used, very good". Want refund, not showing up in "purchases" | Ask a Mentor

New item I purchased arrived labeled "used, very good". Want refund, not showing up in "purchases" | Ask a Mentor | eBay Community