New here - need help!

Question

I sell sports cards and shipped a card and is now lost. I ended up refunding the buyer right away and it has been taken from my account. What's the correct way to file a claim for this item under $20. Every time I try to chat with ebay AI chat it just says we'll call you. Well I've tried that several times and I get no call - i have turned off my spam filtering and unknown caller filter.

Am I able to chat with someone or an actual phone number I can call and speak to a human being? Frustrated...

golfingaddict · Answer

The directions for filing a claim are on the following page/link.

There is a link on the page to file a claim,

eBay standard envelope | eBay

Filing a claim

If you believe your envelope was lost in shipping, you'll need to wait 30 days to file a claim. Claims must be filed no later than 90 days from the date the shipping label was created.

You can reduce the amount of the claim if your shipment was only partially lost or damaged, however the claim amount cannot be more than the item's sold price.

To file a claim, select the button below and add the following information to the form:

Tell us what happened - was your item damaged, or was your shipment lost?
Enter the claim information and your PayPal email address
Enter the following additional information:
- Your first and last name
- The buyerâ€™s first and last name
- Shipment tracking number
- eBay item number
- Screenshot of eBay Order Details
- Screenshot of buyerâ€™s complaint message or dispute details regarding the lost or damaged item