never recieved the item and refund

Question

Hi, The seller generated a false shipment history saying that I received the item and then kept postponing shipping the item saying that the item is out of stock (I have all the email correspondence confirming that) . I kept waiting for 3 months and then cancelled the order asking for a refund. The seller said that she/he cannot issue a refund and when I went to the purchase history, this order is still there but the action button is not working. Hence, it is impossible to get directly in touch...

eastlaneave · Answer

@piku-201

I'm sorry that happened. Since it has been so long, this may not work, but you can try.

1) First, call the post office to see if the tracking number label contained your name and your address.

a) If your name and correct address were on the label, ask USPS to review the GPS on the delivery, retrieve the item from the wrong house, and deliver it to you.

b) If your name and address weren't on that label, ask the Post Office if they will put this in writing (it's helpful, but not required), but. Also, ask for the weight of the package using that tracking number. Follow the rest of the steps starting with 2 below:

FOR UPS:

You can usually find the weight and other details for UPS here:

https://www.ups.com/track?loc=en_US&requester=ST/

then click " Proof of Delivery"

The proof of delivery may have more details about the delivery site, and the weight. Screenshot that.

FOR FEDEX

You can usually find the weight and other details for FedEx here:

https://www.fedex.com/en-us/tracking.html

Then click 'View More Details' to see the package weight. Screenshot that.

2) Then, report the seller using this process

https://www.ebay.com/help/action?topicid=4022

Important, select "Suspicious seller activity"

then "Other"

Explain that the seller is using fake USPS tracking numbers

Include these phrases

Seller uploaded tracking not associated with my transaction
Tracking details were not accurate
Seller used a false tracking number

Don't write a novel, it's initially being read by a computer, that's why I want you to use those 3 specific phrases in the message.

3) Finally, contact Customer Service and inform them that the seller uploaded a "false tracking number" on your purchase. Share any documentation you gathered. Request a refund.

Use the Customer Service that is on social media this way:

- https://www.facebook.com/ebay

- https://www.instagram.com/ebayforsellers/

Just sent a private message to the page. Explain you have a fake or false tracking number situation.

Let me know how this goes, I've been burned a few times myself (including on Amazon), but I have been able to get a refund following this process.

If the above doesn't work due to the passage of time, please file a credit card chargeback and provide them with the documentation.

Never wait more than 28 days past the delivery date. eBay only covers the first 30 days.