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Never received the item I purchase (iPhone 15 plus)
Hi everyone, I’m hoping someone can point me in the right direction.
I purchased an iPhone 15 Plus, but I never actually received the item. The seller did send a package, however it did not contain the phone. I contacted the seller, and they acknowledged that I did not receive the iPhone and agreed to issue a full refund, but I still haven’t received anything.
I opened a case, but it was denied because tracking shows the package was delivered. I appealed, but now the case is marked as resolved, and I can’t seem to contact a live representative.
From my understanding, the eBay Money Back Guarantee covers situations where an item does not arrive or does not match the listing, and this situation seems to qualify.
Has anyone dealt with something like this before or knows how I can escalate this further or knows how I can contact a real customer service person? Any advice would be greatly appreciated.
Thank you!
