Cannot figure out how to contact eBay even though they did not refund my money on an item I NEVER RECEIVED. Hoped it would show up but nothing. It’s been months. Filed a case , and because it shows “delivered” I guess they think I actually got the item. What the heck? Now I the item does not show up in my selections to choose from to be able to continue to dispute this . Just shaking my head right now.
lady_madonna
Mentor4 months agoIf it has been "months", you cannot take action through Ebay. The Money Back Guarantee is valid for 30 days,
jafrie-9795
OP4 months agoWell, I created a case…. What am i supposed to do when it says delivered and it never showed up . That is my reality. We checked and called and showed up to multiple post office locations and so forth. Must me nice to sell things and get your money but never actually ensure customers get their packages ? Pretty aggravating …. I buy from EBAY a lot and have never had something say “delivered” and it not have actually showed up . There has to be some way to dispute this or do something.
lady_madonna
Mentor4 months agoContact the payment source you used to pay for the item to dispute the charge.
eburtonlab
Mentor4 months ago@jafrie-9795
If it has been more than thirty days since "delivery", eBay cannot help.
Here are some suggestions you could have used before thirty days was up.
If you have contacted the shipping service directly to determine that the tracking number does not correspond to a delivery to your address you are likely looking at a case of "false tracking".
If you can, I would suggest obtaining documentation that shows that the package was not addressed to you, then contacting eBay via social media direct message using Instagram and mentioning that you have a case of "false tracking" to be given an opportunity to share your documentation:
https://www.instagram.com/ebay/
If you cannot get documentation, or if that does not work:
Since false tracking allows a scam seller to win an "item not received" case, the next step would be to file a "not as described" return on eBay and be prepared to return exactly what you received if the seller provides for return shipping, or ask eBay to step in after three business days if the seller does not refund you or provide return shipping.
You may have recourse through your payment method if you are unable to get satisfaction through eBay, though once you involve a payment method, eBay can no longer help with that transaction. Be sure you mention "false tracking" specifically, otherwise your provider may assume a simple missing or stolen package and defer to eBay's ruling based on the tracking showing delivery.
In the future, stick to experienced sellers with a long and demonstrated history and avoid new or unproven sellers, or sellers that show warning signs of being drop-shippers or potential scammers: drastic changes in selling behavior or offering deals that are "too good to be true", or shipping heavy items that are unlikely to be profitably shipped via retail shipping.