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Never received my purchase
So I purchased a ring in July 2022...never received it. I opened a complaint after the seller ignored my messages. Finally, they replied and said they would send the ring, and then requested that I close the complaint because it would "affect their business". So I did....my mistake, because they never sent the ring, and ignore any message sent. I thought I was going to finally get help about a month ago when I chatted with ebay support. But again, I hear nothing back. I'm ready to terminate my ebay account due to this.
2 comments
lady_madonna
Mentor3 years ago@supermommyrn
This is absolutely NOT Ebay's fault. You let the seller talk you into giving up your rights to a refund.
You should have not closed the complaint, and you could have escalated the refund request to a claim for a refund from Ebay. When you closed the claim ("complaint") you were informing Ebay that you do not need help any longer. Since you made that mistake, Ebay can't help you. Sorry.
Ebay has an excellent 30 day Money Back Guarantee that works well.
supermommyrn
OP3 years agoI did not know that closing the request abandoned my right for any action....but it surely appears that the seller did.