Never received item or refund

Question

Hi. How do I dispute a purchase? I tried my bank but they denied my request. I need help. The seller wonâ€™t give me my money back.

twinkling.smile · Answer

@7orrain76

First, check if the latest estimated delivery date has passed.

Then you have maximum 30 days to report the item you didn't receive. Three business days later, you can ask eBay to step in, if itâ€™s still not solved.

So, it's a two step procedure.

This is your guide: https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042

All based on eBay's Money Back Guarantee.