Never received item and no way to get refund to talk to anyone to resolve. How BAD is your support

Question

I have made a purchase in February it says shipping will be a couple months, okay no problem. Just checked back they said they don’t have the item and it won’t ship. But I was still charged and never got a refund. How do I get my money back that was stolen from me using your website? You have no support the phone line hangs up the ai agent in app does nothing. Why are you helping people steal?!?!

wooden_flower · Accepted Answer

@bigalscollectibles32

You must open a not received claim within 30 days of the original estimated delivery date for eBay to be able to help you. Since the delivery date can only be about 45 days at most from your purchase date, I assume it is too late to file a claim. You can check our purchase history and see if ‘I haven’t received it’ is a clickable option.

Call your credit card issuer and see if they can open a dispute for an item not received. Most cards limit the time period to 6 months, so do this soon.

disneyshopper · Answer

Go to your Purchase history and locate the item. Look at the estimated delivery date. When it is at least 1 day past that date, but not more than 30 days past, you can file a refund request for Item Not Received. The seller will have 3 days to respond with either a tracking number showing Delivered or refund you in full. If the seller does neither, on day 4, go back to the case and click Ask ebay to step in, to force the refund.

If it is past the 30 days, you can contact your credit card issuer, if that is how you paid, about a charge back. Most credit card issuers can help for up to 180 days from the transaction.