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Never Received Item
Hello All, I was wondering if anyone else has been through this before: So I ordered an item from a buyer. The buyer provided a tracking number through UPS. UPS says that the package was delivered to my address but it was not. The picture of proof of delivery is NOT my house and the package is not even close in size to the product that I ordered. I reached out to the seller 4 times now to figure out what happened and I have been ignored. I asked ebay to get involved and they have said that since the tracking number says that it was delivered, there is nothing that they can/will do. I have even appealed this decision and ebay has stated that they cannot change the outcome. I have contacted UPS and they have recommended that I contact the seller because the seller is the one who needs to submit a claim. I don't know who is at fault but I'm not sure where to go from here. All I know is that someone took my money and I still don't have my product, if it was ever sent. Please let me know where to go from here. Thanks.
rfmtm
Mentor8 months agoIf tracking shows it was delivered to your address, but wasn't, call or visit the carrier with the tracking number and insist they track down where the package was actually left, which they can do with scans and GPS.
If delivered to a wrong address they will try to retrieve it. Also watch the tracking for a scan it got turned in or returned to the seller. If the address on the label is not yours, then you need documentation from the carrier to that effect to show ebay when you appeal the case.
If it shows it was delivered to your address and is now stolen or missing, it is a matter for a local police report and your insurance company. Neither ebay or the seller can help further.