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Never received item
I purchased a Fish Finder in Sept of this year, with a purchase price of $301.70. I received a Fish Finder a couple of weeks later at my address. Upon opening it, I found it to be a Fish Finder of significantly less value, perhaps $80. The seller was Holyfoodsusa. I notified them of the problem, and received a message from them that was barely intelligible. It was saying something about wrong tracking numbers, something in the warehouse, etc. It did not suggest my next steps to receive what I paid for. Once again I messaged them asking for a return shipping label so that I could receive the item that I paid for. They sent another, mostly unintelligible response about how they don’t accept returns, but would issue a refund of some sort for $30.!Obviously I said that I don’t want a refund for $30, I want the item that I paid for. Multiple messages continued back and forth until they said that the correct item had been shipped. A week later I received notice from the transport company, Fed Ex, that it had been delivered. There was no sign of it. I looked at the message from Fed Ex about the delivery, and the picture that they provided was NOT of my porch. I called Fed Ex, and was told that their records indicated that it was delivered to a different address, but that they could not legally tell me the address so that I could simply go pick it up. I notified the seller of this and received a message that it HAD been delivered to the correct address, and supplied a picture of the delivery. The picture was of the FIRST incorrect product! I essentially gave up on the seller and notified eBay of what had transpired between us. They notified me that they had received a message from the dealer that it WAS delivered to the correct address, and the case was closed! Which meant that I just lost $301.70! I was then going through the Fed Ex notes, and found one regarding that tracking number that had a picture of the different front porch, and said that it had been delivered to an apartment complex a few miles from me! Since I have already submitted the appeal of their decision, I can not find a method to give them the additional information that I obtained, in which Fed Ex proves they delivered it to a different address. This company, Holyfoodsusa, is, in my opinion, just a scam. They seem to have methods down pat, and their communications are so unintelligible that you really can’t reason with them. The worst thing for me is that eBay accepted their explanation and closed the case, even with the different pictures proving different homes, and didn’t bother to inquire from the shipping company as I did. I don’y know what to do at this point. If they don’t reverse their decision and either make the seller give me a refund, or honor the “eBay warrantyâ€, it is going to escalate much further than a simple refund. Thank you for listening to me. My last statement is P
comics-scifi-collectibles
Mentor1 year ago@glimmerjim4677-6 How long has it been since you received the wrong item? You need to file a not as described RETURN request within 30 days of delivery. This is how to get your money back, eBay can't make the seller send the correct item though.
The eBay Money Back Guarantee over rules the sellers return policy. You have 30 days from the date of delivery to file a not as described return request. Do NOT file a not received refund request because tracking shows delivery you will lose the case.
Here's what you need to do:
Open a return with the reason doesn't match description or photos.
Select the return item button on this page:
https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=
4 business days after filing the return request if the seller has not provided a return shipping label or a full refund then ask eBay to step in and help: https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701
Let me know if you need to return an item to another country as there are additional steps required. The seller pays return shipping for an item that is not as described no matter where they are located.
glimmerjim4677-6
OP1 year agoThanks so much for your help. I still need to finish my post. It’s like the unabridged edition of War and Peace! I have done everything that you suggested, but ebay says that they received confirmation from the seller that it had been delivered, and the case was closed. As I said, it was delivered to the wrong address, which I have proof of from Fed Ex, both by pictures and by their statement that they delivered it to another address! I can’t continue my point with ebay, as they say the case is closed! I will finish my post and you will see my issue. Thanks again!!
comics-scifi-collectibles
Mentor1 year ago@glimmerjim4677-6 it sounds like you filed a NOT RECEIVED refund request. Tracking shows delivery so you lose. This is what the scammers do.
You need to file ANOTHER refund request for not as described.
Has it been more than 30 days since the date of delivery of the wrong item?
Turning off my computer for the night. Well check back in the AM.
glimmerjim4677-6
OP1 year agoNo. It hasn’t been more than 30 days. The tracking that I show from Fed Ex shows that they delivered it to the wrong address! I knew that but didn’t have the address. Today I found the original message from Fed Ex of the picture of the wrong porch and the wrong address. at which it was delivered. That should prove to ebay that they delivered to the wrong address, but I am not getting through to them somehow. Thanks again, and hope to talk to you tomorrow!
comics-scifi-collectibles
Mentor1 year ago@glimmerjim4677-6 Forget about the second delivery. That's a "red herring" meant to confuse you and try to confuse eBay. Just pretend it NEVER happened.
You said you received a low quality fish finder. "I received a Fish Finder a couple of weeks later at my address. Upon opening it, I found it to be a Fish Finder of significantly less value, perhaps $80"
THAT'S what you need to return asap before it's too late.
Here's what you need to do:
Open a return with the reason doesn't match description or photos.
Select the return item button on this page:
https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=
4 business days after filing the return request if the seller has not provided a return shipping label or a full refund then ask eBay to step in and help: https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701
Let me know if you need to return an item to another country as there are additional steps required. The seller pays return shipping for an item that is not as described no matter where they are located. Also a seller can not require you to return to a different country than the item was shipped from.
glimmerjim4677-6
OP1 year agoGood morning. I have tried that. eBay considers this case closed, and will not let me submit anything else on it, even though I have absolute proof the second shipment was delivered to the wrong address. It will not let me submit that it was the wrong item, and I can find no place to circumvent this. Everything I try to submit at this point has a whited out submit button, precluding me from submitting anything.
comics-scifi-collectibles
Mentor1 year ago@glimmerjim4677-6. You should be able to open a NEW return request.
You are still asking about the wrong delivery item that is not the item you need to be dealing with.
EBAY allows returns after you have filed a not received case because an item can be not received and then finally arrive and be not as described.
Do not try to appeal the existing case you need to open a new RETURN one.
You only have 30 days from the date of delivery of the first item ignore the second missshipped item do not mention the second missship item that is not the issue the wrong item that was delivered is what you were trying to get a refund for.
Did you try clicking the link I provided to start a return?