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never received a shipment
USPS stated the tracking number issued was delivered in Texas before I bought the Ebay item. They stated the tracking number was not issued to my order. I have a bad feeling this is fraud. Ebay will not help due to the seller listing a tracking number which indicates arrived. Ebay says buy with confidence. Do I need to go to small claims court to receive my funds back? I cannot find a phone number to call for assistance. Just AI's?
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comics-scifi-collectibles
Mentor11 months ago@barlazyranch I'm sorry that happened.
1) First, call the post office to see if the tracking number label had your name and address on it.
a) If your name and correct address were on the label, ask USPS to review the GPS on the delivery, retrieve the item from the wrong house, and deliver it to you.
b) If your name and address weren't on that label, ask the Post Office if they will put this in writing. Also, ask for the weight of the package using that tracking number. Follow the rest of the steps here:
2) Then, report the seller using this process
https://www.ebay.com/help/action?topicid=4022
Important, select "The seller has violated one of eBay’s policies"
then "Other"
Explain that the seller is using fake USPS tracking numbers
Include these phrases
Seller uploaded tracking not associated with my transaction
Tracking details were not accurate
Seller use a false tracking number
Don't write a novel, it's initially being read by a computer, that's why I want you to use those 3 specific phrases in the message.
3) Finally, contact Customer Service and inform them that the seller uploaded a "false tracking number" on your purchase. Request a refund.
Use the Customer Service that is on social media this way:
- https://www.facebook.com/ebay
- https://www.instagram.com/ebayforsellers/
Just send a private message to the page. Explain you have a fake or false tracking number situation.
If the above steps do not result in a refund then you will have to pursue a chargeback with your funding source ( bank, credit card, etc) . Once you ask your funding source to step in eBay can no longer assist you.