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Never received a hat that I ordered but would like my refund back it's been 2 months
The owner says send the hat back and we'll send you your refund but I never received the hat to send it back is there a way to investigate what happened
1 comment
wooden_flower
Mentor2 years agoDid you open a return? IF so, customer service can correct it, but it is hard to get a call back right now.
To speak to customer service, use the link on the left side of this page “have us call you†- https://www.ebay.com/help/contact_us?id=4002&st=10

 
If you don't see 'have us call you' right under the chat link, click chat. Then at the bottom of the chat topics, click more, then click contact an agent.
If you have not opened any type of claim yet, open a not received case.
After the last expected delivery date, but no more than 30 days after the last expected delivery date, go to your purchase history - select 'I haven't received it' and follow the prompts.
The seller has 3 business days to provide tracking that shows delivery, or a refund. If he doesn't, go to your case and click 'ask us to step in'.