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Never got package
I order a led picture light and never got it says delivered but wasn’t went to post office they put a GPS TRACKING wrong tracking on it the company put wrong tracking on it lady down a different road got her package with my tracking number not from this company so went back to post office and they said the company’s a SCAM SO IM OUT OF 34.00 EBay said it say delivered so nothing they can do
2 comments
comics-scifi-collectibles
Mentor1 year ago@dede603 I am sorry that happened. It sounds like you are a victim of "false tracking "
If the tracking shows the seller did NOT ship to the address you provided at checkout:
After you determine that the seller did not ship to the address provided at checkout you can use this form to report the seller>
https://www.ebay.com/help/action?topicid=4022
Important, select "The seller has violated one of eBay’s policies"
then "Other"
Explain that the seller is using fake USPS tracking numbers
Include these phrases
Seller uploaded tracking not associated with my transaction
Tracking details were not accurate
Seller use a false tracking number
Don't write a novel, it's initially being read by a computer, that's why I want you to use those 3 specific phrases in the message.
Next gather your documentation for the false tracking and then contact eBay customer service on social media.
Contact the postal carrier and a obtain hard copy documentation on their letter head of the tracking that
does not correspond to a delivery to your address. Other documentation that can be helpful are the package size and weight if they differ greatly from what they should be for your item.
Contact eBay via social media and explain that you have a case of "false tracking" and you should be given the opportunity to provide your documentation to eBay via direct message.
This is different than the usual "item not received" case which is handled automatically and which allows the seller to win by providing tracking that shows delivery.
Contact eBay customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://twitter.com/askebay
https://www.facebook.com/ebay
If this doesn't work then you will need to file a chargeback with your bank/ credit card. Once you go to your funding source eBay can no longer assist you.
disneyshopper
Mentor1 year agoThe bots see that tracking states DELIVERED so you will automatically lose an Item Not Received case.
Take the tracking down to the carrier and have them check their GPS coordinates to see exactly where the package was delivered. Then you upload a copy of that letterhead into an appeal, to get your money back. If not to your address, the carrier should try and retrieve the package.
https://www.ebay.com/help/buying/returns-refunds/handling-disputes?id=4039