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Neutral Feedback, can anything be done
Hello Community,
I just got a neutral feedback from a buyer, First i did ship the wrong item. seller brought 4 of the same hot wheels cars, I shipped two of one kind and two of another kind, instead of four of the same kind. Buyer did not request a refund, did not email me to resolve the shipping error. To me the buyer seems to not have a issue with the wrong order being sent, if buyer did i would think i would get an email say so. buyer just left neutral feedback. Do i just eat the feedback and move on or can anything be done to remove it since buyer did not try to resolve the problem.
Buyer comments:
Two items were not as stated, they were a different version of car
2024 Hot Wheels Back to the Future Time Machine - Hover Mode #60 Lot of 4
My comments: Sorry i sent the wrong order to you, should have contacted me. as my listing says i stand be hide all my orders, i would have made this right at my cost.
2 comments
disneyshopper
Mentor2 years agoYou can reach out to the buyer to file a Returns Request for Item Not as described. He will have to print out the shipping label and return all of the items. After you issue a full refund, you can relist the item, and the buyer can then repurchase, and this time, make sure you send the correct items.
The neutral has no effect on your metrics. After the transaction is completed to the buyer's satisfaction, you can ask if he will accept a feedback revision request to change the neutral to positive.
bluescoins-collectables
OP2 years agoDisneyShopper, thank you for the replay, buyer seems to be happy since a return was not asked for. and since it does not effect of the metrics really no need to fight over it,
Thanks again