I shipped an item to a customer using AAA Cooper freight. They ran the item over hard with a forklift, breaking the item and the pallet. Customer was upset(rightly so) and left me a negative review. I refunded the purchase as soon as I got the item back and verified that the item was indeed messed up. How can I get this review off of my store? Or are we responsible every time a trusted delivery service messes up? Thanks!

Negative review due to Freight shipping company's negligence | Ask a Mentor

Negative review due to Freight shipping company's negligence | Ask a Mentor | eBay Community