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Negative review due to Freight shipping company's negligence
I shipped an item to a customer using AAA Cooper freight. They ran the item over hard with a forklift, breaking the item and the pallet. Customer was upset(rightly so) and left me a negative review. I refunded the purchase as soon as I got the item back and verified that the item was indeed messed up. How can I get this review off of my store? Or are we responsible every time a trusted delivery service messes up? Thanks!
1 comment
disneyshopper
Mentor3 years agoContact the buyer. Let the buyer know that since you refunded him fully, would he consider revising the neg feedback. If he agrees, click on your feedback number of 3593, and scroll to the bottom. Click on the link Request Feedback Revision. Once it is sent, the buyer has 10 days to respond. If the buyer will not revise the feedback, I would then click on the link for Reply to received feedback. Explain that the freight shipper damaged the item and you refunded the buyer in full. Do this now as you only have a month from date of sale to do this.