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negative invoice
hello
Let's see who can help me understand.
I have an old account as a buyer that I do not use and I have been receiving a negative invoice of -$17.79 for years and I am curious what to do. Since they don't give me any response from Ebay
3 comments
house*of*paws
Mentor3 years agoHi @oscaranto10
Are you still able to sign in to your old account? If so, sign in and use the 'Contact us' link at the bottom of the screen. Tell the rep that you have been carrying a credit on your account for years ... and that you would appreciate eBay sending you a check for that amount. [That's how eBay has always handled credits. Hopefully, it still is.]
oscaranto10
OP3 years agothank you
But that is the point.
It doesn't give me the option to talk to anyone, when I use the Contact Link, it sends me a menu that does not correspond and the automatic Chat assistant and it writes me an automatic response "I don't understand the parameters" and gives me the option of a list of help topics.
disneyshopper
Mentor3 years agoTo contact Ebay Customer Service, use this link and click on "have us call you":
https://www.ebay.com/help/contact_us?id=4002&st=10
Customer Service is open 5:00am to 9:30pm Pacific time.