Locked
Discussions in this board are limited to the original poster and Community Mentors
Negative Feedback shows 0 But Selling and Item still shows Negative feedback
Summary: usn_vet is experiencing an issue with their seller account where negative feedback that was supposed to be removed is still visible on their seller dashboard and item page. They have confirmed that their seller profile shows zero negative feedback, but the discrepancy is affecting their sales history and listings. usn_vet is requesting assistance to refresh their feedback profile so that the seller dashboard accurately reflects their profile information.
Hello,
I need help with a feedback issue on my account. My seller profile shows zero negative feedback, but my seller dashboard and item page still display a negative feedback that was supposed to be removed.
This feedback was already reviewed and should no longer be counted, yet it still appears on my sales history and is affecting my listings.
Can you please refresh my feedback profile or fully remove the negative feedback so that my seller dashboard matches what my profile shows?
Thank you for your assistance.
Usn_Vet David Feldmar
evry1nositswindy
Mentor3 months agoAll feedback, negative, neutral or positive, will stay on your account forever. But the negatives only count in your feedback % for one full year. After that, they are no longer counted, but are still there. You have to wait a full year for it to fall off your % total. I do see it in your profile, so not sure why you say it isn't there.