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negative feedback removal for eBay policy rule
I was given negative feedback by a customer who ordered an item and then quickly and successfully cancelled it. According to eBay policy negative feedback can not be given for items which were cancelled. I am still in possession of the item. Ebay shows this order was both cancelled and sold...same order number. Ebay declined to remove the negative feedback which the customer left as a result of receiving numerous "updated delivery notification" messages for a phantom object that was never sent, as their system shows delivery of item. Customer says otherwise, and I certainly never sent anything to them. (Phantom) tracking started almost exactly 2 months after cancellation of the order, customer says they never received anything, never ordered anything with that tracking number, and eBay keeps putting me in a loop asking me to read an article to get help. I think they made a mistake and I need to know if there is an alternate way to get eBay's attention to this matter.
