Locked
Discussions in this board are limited to the original poster and Community Mentors
Negative feedback removal
so I asked eBay to remove negative feedback and my request was denied. The buyer flat out lied and stated that the new shoes I listed and sent were not new. He was mad because usps was a day behind in shipping and due to the disrespectful communication, I accepted the request and will return the money he asked for. But he’s ticked that he’s not getting his shipping back and he’s having to pay for return shipping. He started the return the day BEFORE he got the shoes stating they didn’t fit, now in feedback, he’s stating he received the item not as it was described. What can I do? If the item is damaged what are my next steps?
2 comments
mr_lincoln
Mentor7 months agoHi @latsfinds
Unfortunately, the process allows Buyers to be less than honest and avoid paying for a return shipping label. You will have to wait to see what you get back before taking action.
If the Buyer is making a false claim the first thing you want to do is use the Report Buyer link on the sold item. This alerts eBay of a problem with the Buyer. You also want to review the eBay Seller protections, some may apply depending on what you get back on the return: Seller protections | eBay
If you used this tool to try and have the Feedback removed it may have been better to try that AFTER you got the item back and AFTER you used the Report Buyer link. Request to remove feedback
Here is another aspect of selling on eBay that many miss. The default return policy on eBay listing tools is No returns accepted. That sends the wrong message to both Sellers (many think they are immune from returns) and Buyers (who think they cannot return anything - some may look for another Seller).
Some buyers who are not familiar with the eBay Money Back Guarantee may go right to leaving Negative FB if they think they are stuck with something they purchased.
For myself I offer 30 day Free Returns and my return rate is very low. Most returns I can resell anyway so any losses are minimal. I realize return rates will vary from one category to another but returns are part of business and using 30 day Free returns and automatically accepting then makes that part very easy.
latsfinds
OP7 months agoThank you. I will change my return policy but I have minimal returns. My biggest issue is he requested a return for not fitting, contrary to what his feedback says, PRIOR to even receiving. I’ll take the advice if it happens again to wait until I get the item back. Again thank you.