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Negative feedback removal
Negative strike from international buyer. How to remove as shipping not in my control.
 
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Locked
Discussions in this board are limited to the original poster and Community Mentors
Negative strike from international buyer. How to remove as shipping not in my control.
 
mam98031
Mentor3 years agoThere is a link on Ebay where you can file to have a negative removed, but honestly I think you would be better served to contact Ebay. Your buyer is mad because they didn't get a partial refund from you because their receival of the item was slow. There is no rule that requires you to do that at all.
But get your thoughts and arguments together. It would not hurt to look up policies that may help you too. Go prepared. Be nice and polite as you want them to WANT to help you. Getting upset with them will only hurt you as why would they even want to help.
I would suggest that you contact Ebay for Business on Facebook or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service.
https://twitter.com/askebay?lang=en
https://www.facebook.com/eBayForBusiness/
If when you use the link below you can only get to the Automated Assistant, type AGENT in the box and hit enter. You will then get more options.
https://www.ebay.com/help/contact_us?id=4002&st=10